This privacy policy explains how Lladro handles information submitted through this website. Visitors may browse collection content without creating an account. When you use a contact or inquiry form, we collect the details needed to respond to your request, such as name, email, phone, company, country, product interest, and message content.
Submitted information is used to answer porcelain gift questions, prepare collection recommendations, discuss care or display needs, and follow up on service requests. We may also use aggregated, non-identifying information to improve page clarity, product categorization, and inquiry handling. We do not sell personal information.
Information may be shared with trusted service providers only when necessary to operate the website, process communications, or support customer service. These providers are expected to handle information responsibly and use it only for the service requested.
We keep inquiry information for as long as needed to manage the request, maintain reasonable business records, or comply with legal obligations. We use practical safeguards to protect information, but no online transmission or storage method can be guaranteed as completely secure.
You may ask us to update or delete contact information where applicable. You may also choose not to provide optional fields, although a shorter message may limit the precision of the recommendation. For privacy questions, use the contact page and include the email address associated with the request.
This policy may be updated as website features or legal requirements change. The current version applies when it is posted on this page.